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Customer Service Representative

Altoona, PennsylvaniaFull-time
About the Job
**Starts at $13.50/hour plus monthly bonus!**

iQor is hiring representatives who will provide excellent service to our customers over the phone.  Qualified applicants will have a stable work history in retail, food service or a call center environment.
Must be able to train onsite for minimum of 8 weeks. Work at home opportunity after training.

  • Free Satellite TV Package + Streaming – Value of $3000+ per year, includes sports packages and HBO Max!
  • Mobile phone discounts.
  • Comfortable work environment.
  • Growth Potential - Advance your career with iQor.
  • Work at Home opportunity after training (optional).

  • Full Medical Benefits after 45 days. 
  • Paid Time Off.
  • Tuition Reimbursement.
  • Paid Training.
  • Answer incoming customer inquiries.
  • Collaborate with management teams to stay updated on new products, services, and policies.
  • Record customer information within our customer service database.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company's customer service policies.
  • At least 6-12 months of customer service experience. 
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • High school diploma, G.E.D., Trade/Vocational School certificate or equivalent.
  • Criminal record check.

COVID-19 precautions:
  • Remote interview process.
  • Personal protective equipment provided or required.
  • Temperature screenings.
  • Social distancing guidelines in place.
  • Virtual meetings.
  • Sanitizing, disinfecting, or cleaning procedures in place.
  • Health insurance
About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.